Reservation & Revenue

Revenue & ADR

Monthly revenue, room nights, Average Daily Rate (ADR) and occupancy — vs last month and last year, split by OTA and Direct. รายได้ คืนพัก ADR รายเดือน เทียบเดือนก่อนและปีก่อน

Upload & Manage Data

Choose the .csv for a new month (several at once is fine) or drop it here

Year for files without a year in the name

The file name needs the month and year, e.g. January 2026.csv มกราคม 2026.csv or 2026-01.csv · Re-uploading an existing month replaces only that month, and everyone with access sees it at once · Columns used: Average Occupancy MediaCode MediaGroupCode Bookings RoomNights AverageRoomRate TotalRevenue (column Site optional) · ADR = room revenue (AverageRoomRate × RoomNights) ÷ room nights · Channel from MediaGroupCode: CHANNELS = OTA, GENERAL = Direct

Months LoadedDouble-click a month to delete it · ดับเบิลคลิกเพื่อลบเดือน

Stored in Supabase · everyone with access sees the same data · rights are set in Settings

Period

Compare with

Total Revenue

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Room Nights

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Average Daily Rate (ADR)

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Average Occupancy

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Year over Year

Revenue by Platform

OTA vs Direct Share

Channel Group	Bookings					Room Nights					Total Revenue
Channel Group	Period	% Share	Compared	Difference	Growth	Period	% Share	Compared	Difference	Growth	Period	% Share	Compared	Difference	Growth

OTA Platforms

Metric

Direct · Walk-in · Corporate · Email · House Use

Metric

Executive Summary

Reservation & Revenue

Rate Comparison

Craftsman Bangkok average room rate vs the competitive set, with Average Rate Index (ARI) by month and year, per sales channel. ราคาห้องเฉลี่ยเทียบคู่แข่ง แยกตามช่องทาง

Upload & Manage Data

Choose the rate .csv (one file per year) or drop it here

Year for files without a year in the name

One file per year, e.g. Comparison Price 2026.csv · The file is split by channel: header rows Agoda Booking.com Expedia Brand.com followed by month names, then one row per hotel · Empty or 0 = no rate that month · Re-uploading a year replaces that whole year (update monthly and upload over it) · A value far from that hotel's usual rate gets a ! warning in the table but is still counted as in the file

Reservation & Revenue

Guest Nationality

Guests by country and region — pick one month, several months or a whole year to total and compare. จำนวนผู้เข้าพักแยกตามประเทศและภูมิภาค

Monthly Nationality Files

Choose .csv files (several months at once) or drop them here

Year for files without a year in the name

File format: first column = country, second column = number of guests (header row Country optional) · Name files by month, e.g. January 2026.csv or มกราคม 2026.csv · Rows Total / รวม are skipped so nothing is counted twice · Re-uploading a month replaces it

Front Office

Case Report

Guest cases and issues — follow-up status and monthly statistics. บันทึกเคสของแขกและติดตามสถานะ

Import Case File

Choose a .csv or drop it here

Columns: Case Number Date Time Room Subject What Happened Taken by How Case Resolved Resolved by Time Done Remark · Dates as 2026-06-15 or 15/06/2026 · Cases with the same number and date as an existing one are skipped · Empty How Case Resolved = not resolved yet

Month

Status

Total Cases

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Resolved

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Pending

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Average Time to Resolve

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Cases by Month

All months · resolved / pending · แก้ไขแล้ว / รอดำเนินการ

Rooms with Most Cases

Case List

Front Office

Guest Reviews

Review scores by platform and guest comments with their scores. คะแนนรีวิวและคอมเมนต์ของแขก

Review Files

Choose a .csv or drop it here

Same format as the original Guest Review file: row 2 = platform names (every 3 columns), row 3 = review count and average score, comments and scores from row 5 · Name the file by period, e.g. Review November 2026.csv so periods can be compared · Re-uploading the same name replaces it

Front Office

Tuk Tuk

Trips, passengers, busy hours and top destinations. จำนวนเที่ยว ผู้โดยสาร ช่วงเวลา และจุดหมายยอดนิยม

Tuk Tuk Record Files

Choose .csv files (several months at once) or drop them here

Columns: Date Time No. of Guests Room No. Route Destination Driver · Dates as 15/07/2026 · Month comes from the dates in the file · Re-uploading a file with the same name replaces it

Front Office

Revenue Other

Ancillary revenue — Upselling, Daypass, Limousine, parking — and guest services (Amenities, Welcome Drink). Same data under Front Office and Reservation & Revenue. รายได้เสริมของโรงแรมและบริการแขก

Monthly Other Report Files

Choose .csv files (several months at once) or drop them here

Year for files without a year in the name

Name the file by month, e.g. July 2026.csv · Sections in the file: Amenities Welcome Drink Daypass Limousine Service Parking Fee Collect Second Parking as in the original format · Re-uploading a month replaces it

Import Old Upselling File (.xlsx)

Choose the .xlsx or drop it here

For months before the Portal (Jan–Aug 2026) · Google Sheets → File → Download → Microsoft Excel (.xlsx) · Reads every month tab in the file (January 2026 …) · Months already in the Portal are skipped · Guest names are not stored · Re-importing a month replaces it

Month

Compare with

1

Revenue

All ancillary revenue · Upselling · Daypass & Classpass · Limousine · Parking · รายได้เสริมทั้งหมด

Total Revenue This Month

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Upselling

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Daypass & Classpass

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Limousine

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Parking Fee (Main Car Park)

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Monthly Revenue

All months by service · dark bar = selected month · dashed line = total target · แท่งเข้ม = เดือนที่เลือก · เส้นประ = เป้า

Revenue Detail

2

Year to Date

January to the selected month, vs the same months last year and vs target · สะสมตั้งแต่ ม.ค. ถึงเดือนที่เลือก

Total Revenue YTD

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Full-year Target

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Upselling YTD

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Cumulative Total Revenue

Solid = this year · light = last year · dashed = cumulative target · เส้นทึบ = ปีนี้ · เส้นจาง = ปีก่อน · เส้นประ = เป้า

YTD by Service

3

Upselling

Room upgrades · 10% commission · Portal (approved only) plus the old file · upgrade ห้องพัก ค่าคอม 10%

Upselling Revenue

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Upgrades

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Upgraded Nights

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Commission to Pay (10%)

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Staff Ranking

Upgrade Paths

Booking Channel

OTA / Direct of upgraded guests

Payment Method

Not in the old file · ไฟล์เก่าไม่มีข้อมูลนี้

Upgrades This Month

4

Guest Services

Given to guests at no charge · Amenities · Welcome Drink · Second Parking · บริการแขกที่ไม่มีรายได้

Amenities Delivered

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Welcome Drink (guests)

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Second Parking (car-days)

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Amenities by Type

Second Parking by Day

Cars in the overflow car park each day · จำนวนรถที่จอดสำรองแต่ละวัน

5

Monthly Summary

Every month with data · highlighted column = selected month · คอลัมน์ไฮไลต์ = เดือนที่เลือก

Settings

Access Levels

Set which pages each role and each person can view, and which they can edit or upload · The Owner always has every right. กำหนดสิทธิ์การดูและแก้ไขแต่ละหน้า

Access by Role

Ticking Edit also gives View · Removing View removes Edit · Saved as soon as you tick · ติ๊กแล้วบันทึกทันที

Extra Access per Person

Give one person extra rights beyond their role, e.g. let Accounts view Revenue without opening it to the whole role · Can only add rights, not remove the role's · เพิ่มสิทธิ์เฉพาะคน

You don't have access to any page yet

Ask the Owner for access, then sign out and sign in again · ติดต่อ Owner เพื่อขอสิทธิ์

Craftsman Bangkok - Hotel Analytics

Upload & Manage Data

Year over Year

Revenue by Platform

OTA vs Direct Share

OTA Platforms

Direct · Walk-in · Corporate · Email · House Use

Executive Summary

Year over Year

Price Position

Monthly Rate by Hotel

By Sales Channel

Monthly Rate Table

Competitive Set

Upload & Manage Data

Monthly Nationality Files

Guests by Region

Top 10 Countries

Monthly Trend

Guest Breakdown

Import Case File

New Case

Cases by Month

Rooms with Most Cases

Case List

Review Files

Platforms

Compare Files

Comments

Tuk Tuk Record Files

Trips by Hour

Top Destinations & Pick-up Points

Guest Groups & Trip Type

Trip Log

Monthly Other Report Files

Import Old Upselling File (.xlsx)

Revenue

Set Monthly Targets

Monthly Revenue

Revenue Detail

Year to Date

Cumulative Total Revenue

YTD by Service

Upselling

Set Upselling Targets

Staff Ranking

Upgrade Paths

Booking Channel

Payment Method

Upgrades This Month

Guest Services

Amenities by Type

Second Parking by Day

Monthly Summary

Access by Role

Extra Access per Person

You don't have access to any page yet