Revenue & ADR
Monthly revenue, room nights, Average Daily Rate (ADR) and occupancy — vs last month and last year, split by OTA and Direct. รายได้ คืนพัก ADR รายเดือน เทียบเดือนก่อนและปีก่อน
Upload & Manage Data
January 2026.csv มกราคม 2026.csv or 2026-01.csv
· Re-uploading an existing month replaces only that month, and everyone with access sees it at once · Columns used: Average Occupancy MediaCode MediaGroupCode Bookings RoomNights AverageRoomRate TotalRevenue (column Site optional) · ADR = room revenue (AverageRoomRate × RoomNights) ÷ room nights · Channel from MediaGroupCode: CHANNELS = OTA, GENERAL = Direct
Year over Year
Revenue by Platform
OTA vs Direct Share
| Channel Group | Bookings | Room Nights | Total Revenue | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Period | % Share | Compared | Difference | Growth | Period | % Share | Compared | Difference | Growth | Period | % Share | Compared | Difference | Growth | |
OTA Platforms
Direct · Walk-in · Corporate · Email · House Use
Executive Summary
Rate Comparison
Craftsman Bangkok average room rate vs the competitive set, with Average Rate Index (ARI) by month and year, per sales channel. ราคาห้องเฉลี่ยเทียบคู่แข่ง แยกตามช่องทาง
Year over Year
Price Position
Monthly Rate by Hotel
By Sales Channel
Monthly Rate Table
Competitive Set
Upload & Manage Data
Comparison Price 2026.csv · The file is split by channel: header rows Agoda Booking.com Expedia Brand.com followed by month names, then one row per hotel · Empty or 0 = no rate that month · Re-uploading a year replaces that whole year (update monthly and upload over it) · A value far from that hotel's usual rate gets a ! warning in the table but is still counted as in the file
Guest Nationality
Guests by country and region — pick one month, several months or a whole year to total and compare. จำนวนผู้เข้าพักแยกตามประเทศและภูมิภาค
Monthly Nationality Files
Country optional) · Name files by month, e.g. January 2026.csv or มกราคม 2026.csv
· Rows Total / รวม are skipped so nothing is counted twice · Re-uploading a month replaces it
Guests by Region
Top 10 Countries
Monthly Trend
Guest Breakdown
Case Report
Guest cases and issues — follow-up status and monthly statistics. บันทึกเคสของแขกและติดตามสถานะ
Import Case File
Case Number Date Time Room Subject What Happened Taken by How Case Resolved Resolved by Time Done Remark · Dates as 2026-06-15 or 15/06/2026 · Cases with the same number and date as an existing one are skipped · Empty How Case Resolved = not resolved yetNew Case
Cases by Month
Rooms with Most Cases
Case List
Guest Reviews
Review scores by platform and guest comments with their scores. คะแนนรีวิวและคอมเมนต์ของแขก
Review Files
Review November 2026.csv so periods can be compared · Re-uploading the same name replaces itPlatforms
Compare Files
Comments
Tuk Tuk
Trips, passengers, busy hours and top destinations. จำนวนเที่ยว ผู้โดยสาร ช่วงเวลา และจุดหมายยอดนิยม
Tuk Tuk Record Files
Date Time No. of Guests Room No. Route Destination Driver · Dates as 15/07/2026 · Month comes from the dates in the file · Re-uploading a file with the same name replaces itTrips by Hour
Top Destinations & Pick-up Points
Guest Groups & Trip Type
Trip Log
Revenue Other
Ancillary revenue — Upselling, Daypass, Limousine, parking — and guest services (Amenities, Welcome Drink). Same data under Front Office and Reservation & Revenue. รายได้เสริมของโรงแรมและบริการแขก
Monthly Other Report Files
July 2026.csv · Sections in the file: Amenities Welcome Drink Daypass Limousine Service Parking Fee Collect Second Parking as in the original format · Re-uploading a month replaces itImport Old Upselling File (.xlsx)
January 2026 …) · Months already in the Portal are skipped · Guest names are not stored · Re-importing a month replaces itRevenue
All ancillary revenue · Upselling · Daypass & Classpass · Limousine · Parking · รายได้เสริมทั้งหมด
Set Monthly Targets
Monthly Revenue
Revenue Detail
Year to Date
January to the selected month, vs the same months last year and vs target · สะสมตั้งแต่ ม.ค. ถึงเดือนที่เลือก
Cumulative Total Revenue
YTD by Service
Upselling
Room upgrades · 10% commission · Portal (approved only) plus the old file · upgrade ห้องพัก ค่าคอม 10%
Set Upselling Targets
Staff Ranking
Upgrade Paths
Booking Channel
Payment Method
Upgrades This Month
Guest Services
Given to guests at no charge · Amenities · Welcome Drink · Second Parking · บริการแขกที่ไม่มีรายได้
Amenities by Type
Second Parking by Day
Monthly Summary
One year at a time · highlighted column = selected month · เลือกดูทีละปี · คอลัมน์ไฮไลต์ = เดือนที่เลือก
Monthly Summary
Access Levels
Set which pages each role and each person can view, and which they can edit or upload · The Owner always has every right. กำหนดสิทธิ์การดูและแก้ไขแต่ละหน้า
Access by Role
Extra Access per Person
You don't have access to any page yet
Ask the Owner for access, then sign out and sign in again · ติดต่อ Owner เพื่อขอสิทธิ์